FAQ

The Carlyle - EMMYDEVEAUX

SIZING

All our products are made from luxurious hand picked stretch fabrics.

Our pieces come in three fit styles:

Relaxed: Single-layered and loose

Fitted: Single-layered and close to the body

Compression: Double-layered, smoothing, and supportive

All of our products are stretch. If you need help before ordering, email our team at support@emmydeveaux.ca

Here’s a quick guide to our sizing:

XS fits sizes 2–4

S fits sizes 6–8

M fits size 10

L fits sizes 12–14

XL fits size 16

Our jackets range in shoulder width and have stretch outer shells, liners, and stretch underarm panels for a better fit.

Our Blazers are designed to be worn open so they define the waist and elongate the body.

Measure your shoulders from your back and choose based on shoulder width below:

Shoulder Width
XS 15"
S 15.5"
M 16"
L 16.5"
XL 17"

RETURNS

We accept returns, exchanges, or store credit requests within 30 days of your original purchase date—just make sure the item is unworn, unwashed, and has original tags attached. Final Sale items cannot be returned. Read our full return policy right here.

Visit our self-serve return portal with your order number and email address. The portal will walk you through your options based on whether you purchased REDO return protection.

If you purchased REDO return protection at checkout, return shipping is completely covered. If not, you’re responsible for return shipping. You can use our self serve return portal to get a return label.

REDO is optional return protection you can add at checkout. If you purchase REDO with your order, your return shipping is completely covered—no questions asked. It makes returns or exchanges easier, faster, and fully trackable. If you don’t add REDO, you’ll be responsible for the cost of return shipping.

You can choose to receive a refund to your original payment method, exchange your item for a different size or style, or receive store credit for future use.

SHIPPING

Yes. We offer free Canada-wide shipping on all new orders via Canada Post. Review our shipping policy right here.

Yes. UPS Overnight is available at checkout for a flat rate of $15 to $30 depending on your delivery address. Orders placed before 12 PM MST (Monday through Friday) will ship the same day. While UPS aims to deliver next business day, this is not guaranteed.

Most orders ship the same or next business day. You’ll receive a tracking number by email once your order is on the way.

Preorder and Reserve Yours items ship when they arrive.

Delivery times vary by location. Canada Post typically takes 2–10 business days. UPS Overnight usually arrives the next business day, excluding weekends and holidays.

Please double-check your address at checkout. We are not responsible for lost or delayed packages due to incorrect shipping details.

How do I contact you

If you need assistance please email our team at support@emmydeveaux.com. We typically respond in 1 to 2 business days.

Our support hours are 10 AM to 2 PM Monday to Friday excluding holidays.